After reading the popular management book The One Minute Manager by Ken Blanchard, I decided to pick up the sequel, The 4th Secret of the One Minute Manager.
I’d say that The 4th Secret of the One Minute Manager wasn’t as good as the original #1 seller, but nontheless, it had a good message.
Have you read the One Minute Manager book review? If you haven’t go here first to learn the first 3 secrets.
Okay, are you ready for it?
The 4th Secret of the One Minute Manager is the One Minute Apology!
The Toughest Part Of Turning Around A Bad Situation Is Realizing And Admitting That You Were Wrong.
The One Minute Apology
The first step is to admit to yourself that you’ve made a mistake and need to apologize. Next is apologizing to that person as soon as possible, and being sincere. Finally, you want to re-assure them that you won’t make the same mistake again.
Without A Change In Your Behavior, Just Saying “I’m Sorry” Is Not Enough.
I found this a valuable lesson. When you’re in a management position, it can be challenging to admit that you’re wrong or to apologize, especially when you have pride or a large ego. It’s a challenging thing to do. But, throughout this book, I learned a lot about the process and how valuable it is for yourself and for others.
The Best Way To Apologize To Someone You Have Harmed Is To Tell That Person “I Made A Mistake, I Feel Bad About It And I’m Committed To Not Letting It Happen Again.”
If you enjoyed reading The One Minute Manager and want to take things to the next level, then I highly recommend The 4th Secret of the One Minute Manager. Click here to check it out on Amazon.
Stefan
Executive Coach
Lifestyle Transformations
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Nice articel…. loved you blog